Solutions built for you
Your systems, your industry, your risks. What we recommend and support is shaped by your setup, not a one-size list of services.
ONE TEAM ACCOUNTABLE FOR EVERYTHING
Managed IT Services
Bellcom keeps your IT running, secure and ready for what comes next. From day-to-day support to long-term infrastructure planning, everything is handled by one team, with one number to call.
Businesses that trust Bellcom to deliver:
TICKETS, TICKETS, TICKETS
The problem with managed IT services
Managed IT has a reputation for being reactive. Something breaks, you raise a ticket, then the waiting game starts. Meanwhile, no one is watching your systems, spotting problems early or planning for what comes next. Here's how Bellcom does managed IT differently.
Proactive support
We're watching your systems around the clock, so you're not the one who has to notice something's wrong.
Same-day on-site
You'll always reach someone who knows your business and can pick up where the last conversation left off. When something needs hands on it, we're there the same day.
Forward planning
We work with you to make sure your IT keeps pace with your business and grows with you.
MANAGED IT SERVICES
Managed IT services for businesses that can't afford downtime
We don’t wait for something to break. Your systems are monitored and maintained around the clock, problems are caught early, patches go out before they become a risk and backups are kept ready if the worst happens.
- 24/7 monitoring across your systems
- Patching and updates handled for you
- Backups checked and ready when needed
- Problems picked up before they become downtime
>00
Average answer time. No ticket required.
MANAGED IT SUPPORT SERVICES
Managed IT support that keeps your business moving
When something goes wrong, you need someone who picks up the phone, knows your setup and can sort it quickly. Bellcom gives you direct access to a team that already knows your systems, with same-day on-site support when remote fixes aren’t enough.
Direct access to a team that knows your setup
No starting from scratch every time you call. You’ll speak to people who already know your systems, users and how your business works.
Fast remote support when something goes wrong
Most problems can be fixed remotely, so you get help quickly without waiting around for an engineer to arrive.
Same-day on-site help when remote fixes aren’t enough
If it needs hands on, we’ll get someone out to you the same day and get things moving again.
One team to call, no supplier runaround
IT, connectivity, cyber security and communications all handled in one place, so you’re not stuck chasing different providers for an answer.
ONE SWITCH. EVERYTHING SORTED How switching to
How switching to
Bellcom works
Contact us, and we’ll take it from there. We get to know your setup, take control of the day-to-day and put a plan in place for what needs improving next.
Get the full picture
We start on site, mapping your network, hardware, software, users and suppliers so we know exactly what we’re taking on. We flag any immediate risks, recommend what needs changing and give you a clear fixed price per user.
Result that speak for themselves
Connectivity overhauls to full infrastructure migrations, we’ve handled all of it. Take a look at what we've delivered for businesses across Surrey and beyond.
WHY BELLCOM
Managed IT, done differently
When you know what good looks like, the differences are hard to ignore. Here's what that looks like in practice.
Fast response when issues arise
The old way
Send an email. Get asked to raise a ticket. By the time someone responds, the day’s already gone.
The Bellcom way
We pick up the phone in under 16 seconds. If it can’t be fixed remotely, we can be on site the same day.
People who know you and your setup
The old way
You’re number 107 in a queue. Every problem starts with explaining your setup all over again.
The Bellcom way
A dedicated account manager, regular reviews and a team that knows how your business works.
One partner responsible for all outcomes
The old way
IT provider blames the telecom supplier. Telecom supplier points elsewhere. You're left chasing answers.
The Bellcom way
IT, connectivity, cyber security and communications handled by one team. When something goes wrong, there’s no supplier ping-pong.
A roadmap that keeps you ahead
The old way
If you’re not a large account, you're forgotten about. By the time you’re forced to act, it's expensive and disruptive.
The Bellcom way
Whether you’ve got 10 people or 100, your IT gets planned properly. We flag what’s coming, budget for it and make changes before they become urgent.
MANAGED IT PLANS
Simple IT plans. Properly managed
From day-to-day support and Microsoft 365 to monitoring, backups and ongoing maintenance, every plan covers the essentials your business needs to keep running properly. Choose the level of support and security that fits your business, with one team managing the lot.
Business
MS365 Business Standard included
£75 /user
per month
- Unlimited remote technical support
- 1 hour on-site support per month
- Quarterly reporting
- Monitoring, endpoint protection and patching
- Daily workstation backup
- Microsoft 365 backups (OneDrive & email)
- Domain hosting (1 included)
- Annual hardware audit & health check
- New starter onboarding
- New email/365 account set up
Recommended
Cyber
MS365 Business Premium included
£95 /user
per month
EVERYTHING IN BUSINESS, PLUS
- Unlimited on-site technical support
- Monthly reporting
- Dedicated account manager
- Quarterly meetings and reviews
- Password manager
- Vulnerability scanning and remediation
- User identity security and management
- Email phishing/spam protection
- Mobile device management (MDM)
- Dark web monitoring
- Cyber awareness staff training
Cyber Pro
MS365 Business Premium included
£115 /user
per month
EVERYTHING IN CYBER, PLUS
- Managed Detection & Response
- Advanced threat hunting
- 24/7 SOC & SOAR
- Security Information & Event Management
- Rapid incident response
- Monthly security & compliance checks
- Cyber Essentials management and audit
- Cyber Essentials certification
Prices excluding VAT
All prices shown exclude VAT.
Minimum commitment
30 days’ notice after your initial contractual period.
Payment
All prices are monthly unless stated otherwise. Payment by DD only.
FAQs
Your questions on managed IT, answered
The things businesses usually ask before handing us the keys. From response times and on-site support to what’s actually included, here are the straight answers.
What are managed IT services?
Managed IT services mean handing the day-to-day running of your business technology to an external IT team.
Bellcom looks after support, monitoring, maintenance, backups, devices, infrastructure and ongoing planning, giving you one team responsible for keeping everything running properly
What does Bellcom managed IT support include?
That depends on your plan, but support can include remote and on-site IT support, device monitoring, patching, endpoint protection, backups, Microsoft 365 management, onboarding, infrastructure management and regular IT reviews.
The point is simple: instead of stitching together different suppliers and services, Bellcom manages the lot.
How quickly does Bellcom respond to IT support requests?
We answer calls in under 16 seconds on average, so you’re not left sitting in a ticket queue waiting for someone to notice you.
Most issues can be handled remotely. Where hands-on support is needed, our local engineers can provide same-day on-site support.
Do you provide on-site IT support?
Yes. Bellcom provides on-site IT support across Surrey, Kent and Sussex alongside remote support.
If something can’t be resolved remotely, we can get an engineer on site rather than leaving your team trying to troubleshoot it themselves.
Can Bellcom replace our current IT provider?
Yes. We handle the handover from your existing provider, document your systems, bring devices and services under management and make sure nothing important gets lost in the switch.
You shouldn’t have to project-manage changing IT companies. We handle the technical side for you.
Why use managed IT services instead of hiring internally?
For many SMEs, building an internal team with support, infrastructure, Microsoft 365, cyber security and strategic expertise is expensive.
Managed IT gives you access to a broader team of specialists for a predictable monthly cost, without relying on one person to know everything.
How much do managed IT services cost?
Bellcom uses clear per-user pricing, so costs scale with the size of your team and the level of support and security you need.
After the initial discovery, we’ll recommend the right level of service and give you a clear monthly cost before anything starts.
Do you support Microsoft 365?
Yes. Bellcom manages Microsoft 365 as part of our wider managed IT service, including account setup, user management, security, backups and ongoing support.
Can you manage our cyber security too?
Yes. IT support and cyber security are managed together rather than treated as two separate problems.
Depending on your plan, that can include endpoint protection, vulnerability management, email security, identity protection, security monitoring and Cyber Essentials support.
TAKE THE NEXT STEP
Ready to stop managing your IT provider?
If you’re done chasing tickets, juggling suppliers and dealing with the same problems twice, talk to us. We’ll look at what you’ve got and show you what properly managed IT could look like.