From telecoms frustration to nine years of reliable service

Cromwells is a well-established estate agency with branches in Carshalton Beeches, Cheam and Worcester Park, serving clients across the borough of Sutton and Greater London for over 25 years.

Cromwells had become frustrated with its previous telecoms provider. Support was difficult to access, problems took too long to resolve and the existing phone system no longer suited the needs of a busy estate agency.

In a fast-moving business where every call matters, Cromwells needed reliable connectivity, a modern business phone system and responsive support from a team that would take ownership when something went wrong.

In a business where every call matters, reliable phone systems and broadband services are essential for keeping buyers, sellers, landlords and tenants connected and is essential for delivering excellent customer service.

Bellcom has supported all three Cromwells branches for over nine years, providing dependable telecoms and broadband backed by responsive, local support.

We worked with all three Cromwells branches to replace their existing setup with a more reliable business phone system and broadband service designed around how the team works day to day.

Since then, Bellcom has continued to provide:

• Business phone systems
• Reliable business broadband
• Ongoing telecoms support
• Fast help when issues arise
• Local account management
• Advice as their requirements change

With one team looking after both telecoms and connectivity, Cromwells no longer has to chase different suppliers when something needs sorting.

Nine years on, Cromwells has a reliable communications setup backed by a team they know and can get hold of.

Their phones and broadband support the day-to-day demands of the business, while Bellcom remains on hand to deal with problems, make changes and keep everything running as it should.