Built on 3CX
As a 3CX Gold Partner, we install, configure and support one of the most established cloud PBX platforms available.
MOBILES. PHONE SYSTEMS. ONE BILL.
Business Communications
From the phone on your desk to the mobile in your pocket, Bellcom keeps your business connected. Cloud phone systems, business mobiles and support, all managed by one team and wrapped into one predictable bill.
Businesses that trust Bellcom to deliver:
DIALLING INTO THE PAST
The problem with most business phone systems
Most business phone systems still run on hardware from a decade ago: a box in a cupboard, one supplier for the equipment, another for the line and no one to call when it stops working properly. Here's how Bellcom does business telephony differently.
AI that does the heavy lifting
Every call gets a summary and a sentiment read, so you know what was said and how the call went without having to listen to it back.
Works with what you already use
Connect calls with your CRM, Microsoft 365 and the tools your team already lives in, so conversations don’t disappear once someone hangs up.
Answer from anywhere
Desk phone, laptop, mobile or headset. Your business number goes wherever your team does.
3CX CLOUD PHONE SYSTEMS
A modern cloud phone system that keeps every call accounted for
Bellcom’s cloud PBX runs on 3CX, giving you a hosted phone system that’s cost-effective, flexible and scales as you grow. Plus, with advanced contact centre features, you can route calls, manage busy periods, record conversations and use AI to make more of every interaction.
- Add or remove users in minutes
- Route calls around teams, locations and opening hours
- AI call summaries and sentiment built in
- Record, report and keep every call accounted for
BUILT AROUND HOW YOUR BUSINESS ANSWERS
3CX is for more than making and taking calls
Your phone system should do more than ring. 3CX gives you the tools to manage how calls move through your business, what happens when no one answers and what your team does next.
Smart call routing
Send calls to the right team, person or location automatically, with rules for busy periods, out-of-hours and overflow.
Custom AI agents
AI receptionists that route calls to the right person, and customer service agents that answer common questions using your own knowledge base and business information.
ChatGPT & Claude integration
Connect 3CX to ChatGPT or Claude to turn recorded calls into useful business insight. Review sales conversations, spot recurring customer issues, check how calls are being handled and generate reports without listening back to every recording.
Call recording and reporting
Keep a clear record of conversations and see how calls are being handled across teams.
Advanced call centre tools
Queues, wallboards, reporting and routing give customer-facing teams better control when call volumes pick up.
CRM integrations
Connect calls with your CRM so customer activity, notes and follow-up stay attached to the right record.
Desktop and mobile apps
Take your business number with you and answer calls from a laptop or mobile without handing out personal numbers.
EVERY CONVERSATION IN ONE PLACE
Stop jumping between apps
Calls, video, live chat and messaging can all sit in one connected communications setup, alongside your CRM and Microsoft 365. Fewer disconnected systems, less switching around and a much clearer view of every customer conversation.
- Calls, video, chat and messaging together
- CRM and Microsoft 365 integrations
- One setup managed by one team
BUSINESS VOIP SUPPORT
Business VoIP support that keeps your lines open
When your phone system has a wobble, you don’t need another ticket number. Bellcom monitors call quality, diagnoses problems remotely and gets hands on when needed, keeping your lines open and your team talking.
ON THE GO. REMOTE. ROAMING. STILL MANAGED.
Business mobile plans without the contract runaround
SIM-only, handsets, upgrades, roaming and network changes all handled for you. Bellcom manages your business mobiles across the major UK networks, with one account manager and one less supplier for your team to chase.
EE, O2 and Vodafone, managed for you
We manage plans across EE, O2 and Vodafone and help choose the right network based on coverage, usage and where your team actually works.
Fixed pricing, fewer surprises
Clear business mobile pricing with one team handling new connections, upgrades, replacements and account changes.
Plans that fit your team
SIM-only, full handset contracts, data-heavy users or occasional travellers. We build the plan around how your people use their mobiles, not around a standard bundle.
WE TAKE IT FROM HERE
How switching your business communications works
We map what you’ve got, work out what needs changing and handle the switch around your business. Numbers ported, call flows configured, mobiles moved and your team ready to go.
Discovery
We look at how calls move through your business, what numbers and mobiles you already have, who needs what and where your current setup is slowing people down.
ONE PARTNER. THE WHOLE CONVERSATION.
Phones, mobiles and everything in between
Your communications shouldn’t be spread across a collection of suppliers. Bellcom brings the core pieces together and manages them as one connected setup.
Phones, mobiles and everything in between
Your communications shouldn’t be spread across a collection of suppliers. Bellcom brings the core pieces together and manages them as one connected setup.
Cloud phone systems
3CX phone systems configured around how you, your teams and customers all communicate.
Business mobiles
SIMs, handsets, upgrades and networks managed without another contract spreadsheet.
Ongoing support
One team to call when something needs changing, fixing or figuring out.
Result that speak for themselves
Communication overhauls to full phone system migrations, we’ve handled all of it. Take a look at what we've delivered for businesses across Surrey and beyond.
WHY BELLCOM
Business communications without the supplier runaround
When you know what good looks like, the differences are hard to ignore. Here's what that looks like in practice.
A phone system that scales
The old way
New starter? Order another phone, raise another request and wait.
The Bellcom way
Users, extensions and call rules added or removed in minutes.
Calls you can act on
The old way
No record of what was said or agreed, just a missed call log. The call ends and so does the context.
The Bellcom way
AI summaries and sentiment make the important bits available as soon as the call ends.
One number, one answer
The old way
The phone provider blames the broadband. The broadband provider blames IT. You get stuck in the middle.
The Bellcom way
Phones, mobiles, connectivity and IT managed by one team. No supplier ping-pong.
Visibility over performance
The old way
No idea how calls are handled until a customer complains.
The Bellcom way
Full analytics and reporting on call volumes, response times and trends.
Business mobiles without the admin
The old way
Different contracts, renewal dates and networks spread across the team.
The Bellcom way
Mobiles, SIMs, upgrades and networks managed in one place alongside the rest of your communications.
THE QUESTIONS WE GET A LOT
Your business communications questions, answered
From keeping your existing numbers to moving mobiles and working remotely, here’s the useful stuff before you switch.
What is a cloud phone system?
A cloud phone system, or hosted PBX, runs your business calls over the internet instead of physical phone lines. Bellcom builds these on 3CX, a system we're a Gold Partner for.
Is VoIP suitable for a small business?
Yes, cloud PBX systems scale up or down as your team changes, so a small business gets the same call quality, analytics and AI features as a larger one, without paying for capacity it doesn't need.
What happens to our existing phone number?
Your existing number is carried over to your new system as part of setup, so clients and suppliers keep calling the number they already have.
Can I use my business phone system on my mobile?
Yes, desktop and mobile softphone apps let you answer your office number from a laptop or phone, wherever you're working from.
Can Bellcom manage our mobile contracts too?
Yes, we handle business SIMs and mobile contracts across EE, O2 and Vodafone, on one bill alongside your phone system and IT.
Do you offer SIM only deals as well as full contracts?
Yes, we handle both business SIM only deals and full mobile phone plans, so you're not paying for a new handset if your team doesn't need one.
Can you help with roaming for staff who travel?
Yes, we manage roaming rates as part of your mobile contract, so staff working abroad aren't caught out by unexpected charges.
Take the next step
Ready to simplify your businesses communications?
If you're done with patchwork fixes and want everything running as it should, get in touch and let's work out what that looks like for your business.