From one phone to 30+ devices across office and site teams

Centrum is a fast-growing company in the construction sector, specialising in building consultancy and project management. Since its establishment, Centrum has steadily expanded, now operating across multiple sites with teams that rely heavily on mobile communication to stay connected.

Centrum has been a valued client of Bellcom since 2017. Initially starting with just one phone line, they now manage over 30 devices—including phones and iPads—for their office and site teams.

As Centrum grew, managing multiple mobile devices, data usage, and costs across different locations became increasingly complex. Centrum needed a reliable telecom partner who could provide bespoke, flexible, and responsive business mobile solutions tailored to their specific situation.

The company required a streamlined system to manage its growing number of devices, along with a responsive support team that could quickly address any issues.

Bellcom put in place a business mobile service designed around Centrum’s growing requirements, including:

• Centralised Account Management provided Centrum with a single, unified bill covering all mobile devices across the organisation. This not only simplified their administration but also provided a clear overview of their usage and costs.
• Bespoke business-grade tariffs tailored to suit their growing requirements. Each user’s needs were reviewed and managed individually, ensuring optimal usage and cost-efficiency. Centrum was assigned a dedicated account manager from Bellcom-Teknicare who handled all their requests, from SIM swaps and username changes to friendly advice.
• Proactive Data and Spend Alerts: To maintain control over costs, Bellcom-Teknicare set up personalised data and spend alerts. Centrum could choose to receive these alerts via text or email, giving them full visibility over any unusual usage patterns. This allowed the company to address potential issues before they escalated, maintaining strict control over mobile expenses.
• Mobile Device Management (MDM) Solutions: To safeguard sensitive company data, Bellcom-Teknicare implemented MDM solutions with options for full enrolment or Bring Your Own Device (BYOD) policies. This ensured that all devices were securely managed and that company data remained protected, regardless of whether employees used company-issued devices or their own.
• Consultancy and Hardware Supply: From initial consultancy to on-site set-up and data transfer of new devices, Bellcom-Teknicare provided a seamless service. We supplied Centrum with mobile phones and tablets, integrated their systems, and ensured that all devices were configured to meet their specific needs.

Centrum’s partnership with Bellcom has enabled them to scale their business mobile services effortlessly. With a proactive account management package, a dedicated point of contact, and tailored data solutions, Centrum has maintained cost-effective and secure mobile communications across all teams.

What’s more, the annual account and tariff reviews have ensured that Centrum is always on a plan that’s right for them. We’re dedicated to making sure our customers not only get off on the right foot, but continue to be happy with our service into the future.

Centrum started with Bellcom needing one phone. Today, the team manages more than 30 phones and iPads through us. That growth has been supported by regular reviews, proactive support and a team that already understands how Centrum works.