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Wholesale Plant Nursery

Eight years of managed IT across three busy sites

Evergreen Exterior Services runs three locations and relies on Bellcom to manage its IT, cyber security and telecoms. Over eight years, that has grown into a long-term partnership covering everything from Cyber Essentials to cloud migration and on-site support.

3 sites

Connected and supported

8+ years

Working with Bellcom

Plant nursery Photo | Bellcom
Evergreen | Bellcom Teknicare
Client
Evergreen Exterior Services
Industry
Wholesale Plant Nursery
Location
Banstead, Surrey
BACKGROUND

Keeping three busy sites connected, secure and moving

As one of the leading wholesale nurseries in the UK, Evergreen Exterior Services runs three locations and relies on Bellcom to manage its IT, cyber security and telecoms. Over eight years, that has grown into a long-term partnership covering everything from Cyber Essentials Certification and cloud migration to on-site IT support.

CHALLENGE

Three sites, growing systems and no room for downtime

Evergreen needed reliable technology across three busy locations, with secure access between sites and support that could respond quickly when something went wrong. As the business grew, its systems also needed to keep pace, from day-to-day hardware and connectivity to cyber security and larger infrastructure projects.

THE SOLUTION

One team managing IT across all three sites

Bellcom took responsibility for Evergreen’s entire IT environment, supporting the business across infrastructure, cyber security, telecoms and ongoing technical support.

Over time, that has included:

  • Cyber Essentials support with regular security reviews and improvements
  • VPN connectivity across three sites for secure access and data sharing
  • Cloud migration from an on-premise database to specialist management software
  • New checkout hardware including tablets, thermal printers and barcode scanners
  • Ongoing hardware upgrades and proactive technical support
  • Same-day, on-site support when an issue needs hands-on help
CLOUD MIGRATION

Moving a critical business system into the cloud

One of the most significant recent projects Bellcom led for Evergreen was migrating its on-premise database to a specialist cloud-based management system designed for the horticulture industry. The planning and implementation involved working closely with Evergreen to understand its requirements, recommend the right setup and oversee the migration.

The project also included upgrading the checkout systems with new tablets, thermal printers and barcode scanners, all integrated with the new cloud-based management software.

“It’s a breath of fresh air to be able to deal with an IT company that’s always willing to come down to our site, usually on the same day, to resolve any issues or upgrade our hardware.”
Craig Marshall , Director, Evergreen Exterior Services
CYBER SECURITY

Building Cyber Essentials into the wider IT setup

Bellcom guided Evergreen through the Cyber Essentials Certification scheme, a UK government-backed initiative that improves businesses’ resilience to cyber threats. With Cyber Essentials in place, Evergreen benefits from regular security reviews and practical improvements across its systems. This gives the business stronger protection across multiple locations and helps reduce the risk of disruption.

OUTCOMES

Secure connectivity across three sites

Evergreen operates across three locations, each playing an important role in the day-to-day running of the business.

To keep the sites connected, Bellcom established VPN access, allowing secure communication and data sharing between locations. This gives Evergreen a consistent, reliable connection across the business and makes it easier to manage systems between sites.

ONGOING MANAGED IT SUPPORT

Ongoing hardware and technical support

Bellcom also supports Evergreen with proactive hardware upgrades and on-site troubleshooting. Craig can report an issue and leave the team to deal with it, saving time and helping keep operations moving without unnecessary disruption.

WHY BELLCOM

One team across every part of Evergreen’s IT

After more than eight years, Bellcom understands Evergreen’s sites, systems and the way the business works. That means the team can step in quickly, whether it’s a day-to-day support issue, a hardware upgrade, cyber security work or a larger infrastructure project.

Craig sums it up: “They save me a lot of time as I can trust them to handle my IT infrastructure, allowing me to focus on running my business. Any technical queries or new solutions we require, they are able to provide the best consultancy and implement this quickly.”

Bellcom save me a lot of time as I can trust them to handle my IT infrastructure, allowing me to focus on running my business. Any technical queries or new solutions we require, they are able to provide the best consultancy and implement quickly.
Craig Marshall , Director, Evergreen Exterior Services
8+ years
Working with Bellcom
3 sites
Connected and supported
Same day
On-site support when needed